Cover Letter Example For a Customer Success Manager Position (2021)

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Cover Letter Example Customer Success Manager

[Martin Harris]
[Number, Street Name]
[Washington, DC 34546]
[Phone Number]
[Email Address]

[October 29, 2020]

[Scott Nelson]
[Corporate Hiring Manager]
[Company X]
[Number, Street Name]
[Washington, DC 12345]

Dear Mr. Nelson,

With reference to the job advertisement on [Website URL] under section [‘Careers at’], I would like to apply for the customer success manager (CSM) position at [Company X] in Washington, DC. From my vast experience in customer service initiatives to my current CSM role, I am well-equipped to advocate for [Company X] and contribute to the support team. Therefore, I want you to consider this application for the CSM position in your department.

To shortly introduce myself, my name is [Martin Harris] and I was pleased when reading about the available job opportunity. I have been actively following [Company X’s] life-changing innovations and efforts to expand globally. I regularly read through your blog posts on market trends and customer demand. The insights are great for onboarding new customers and advocating customers’ needs. I would welcome the opportunity to advocate for [Company X] and get the opportunity to influence your customer base. My 5+ years of experience and affinity with your software will surely contribute to your current and future projects.

In my current role as a customer success manager at [Company Y], I deliver actionable cloud and software/service solutions to customer executives. I have a proven track record of onboarding and following up with customers to renew their contracts. In 2020, I exceeded annual goals with client renewal rate above 78% for over 100 highly strategic accounts, and saved five companies $50,000 in meeting expenses by selling our software application. I was praised by the Board of Directors for these achievements (see references). At this moment, I am seeking to obtain a new, challenging and growth oriented position within the software industry.

I am interested to further discuss how my achievements at [Company Y] can translate to reach [Business objective] for [Company X]. I have included my resume and references for your review. If you have any questions concerning my application, you can reach me at [+1-202-000-0000] or [Email Address]. Thank you for your time and consideration.

Kind regards, 

Martin Harris