Do you have an upcoming job interview? Check out my example answer to the interview question: “How do you build client relationships?” or “How do you develop customer relationships?” Down below you can also find useful tips for answering this question!
Why do interviewers ask this interview question? They’d like to know how you address customer needs, earn trust and build long-lasting relationships. Besides that, the interviewer gathers information about your self-awareness, how you convey the message and if you feel comfortable doing so.
√ Do provide an answer that is short, concise and to the point. Being an effective communicator and active listener are THE personal traits why this interview question is asked in the first place.
√ Do research the company and customer base before you go to the job interview. Do they provide services to mostly corporate or private clients? What about the ethnic diversity? etc.
X Don’t use sentences like: “My clients can rely on me”, “I deliver over and beyond expectations” or “I will go the extra mile” Without context or examples, these are meaningless to the interviewer.