The interviewer might ask you this interview question to find out more about:
- Your experience in dealing with unresponsive coworkers
- Your ability to communicate and interact with stakeholders
- Your quality to manage stressful situations and remain calm
- Your ability to be self-assured and confident without being aggressive
- How you work in teams and handle conflict in the workplace
Use the CARL method to structure your answer to behavioural interview questions.
Context: “Oh, I can handle it quite well. A recent example of this is when I was working as a [Job role] at [XYZ Company]. I reached out to a colleague multiple times via IM and email concerning an urgent project at work, but I didn’t get a response.
We had to plan, style, and develop site content for an upcoming marketing campaign with only one week remaining. With such a tight deadline before the rollout, even a one-day delay would add more pressure to the situation. After all, it was my responsibility to publish it on [Deadline day].
Action: Due to COVID-19, all colleagues worked remotely so talking in person was not an option. I then scheduled a time in his calendar to arrange a Zoom meeting. When I finally managed to speak to him, he apologized for the inconvenience and he assured me to keep in touch for the remaining days.
Result: Although my colleague’s contributions to the project were almost minimal, I made the decision to wait until after the project. I then politely asked him what I could do differently to reach him quickly and anticipate inaccuracies. Apparently, some personal issues and an overflowing inbox made him feel overwhelmed. My colleague appreciated my understanding and willingness to go the extra mile.
Learning: What I have learned is to alleviate negative emotions, remain calm and address the issue after project completion. I’m glad I did so because my colleague was going through a very tough time in his personal life.