Do you have an upcoming job interview? Check out my example answer to the interview question: “How do you handle conflict in the workplace?”, “How do you deal with conflict at work?” or “Can you recall a time of conflict with a coworker?”
This interview question is commonly asked to gain an understanding of your personality and interpersonal skills. By probing your attitude and approach to conflict, the interviewer can judge how you will interact with stakeholders involved and decide whether you are a good fit for their company. When answering behavioral questions, the CARL technique proves to be helpful:
√ Do highlight your ability to remain calm and composed, emphasize the effectiveness of listening AND the power of a rational and reasonable approach to conflict.
X Don’t say you’ve never experienced conflict in the workplace and therefore can’t answer the question. You need to provide a real-life OR hypothetical situation to prove you actually obtain the necessary qualifications to deal with conflict.