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Customer Service Resume Example
NAME SURNAME
City, State | [email protected] | +[000]-000-0000 | linkedin.com/username
EDUCATION
University Name | Bachelor of Business Administration
- Cumulative GPA: 3.95/4.00
- President of Student Council
City, State | 01.2020 – Present
High School Name
- Cumulative GPA: 3.50/4.00
City, State | 01.2015 – 08.2019
Additional Courses
- Relevant Coursework: business-oriented computer applications & resource management
SKILLS
Competency level
Software Tools:
QuickBooks, Zendesk, Kayako, Parcel Audit, Microsoft Excel
Advanced
Customer Service Principles:
80 WPM typist, attention to detail, analytical & problem solver
Intermediate
Communication:
Written and oral communication: English, German, Spanish
Advanced
WORKING EXPERIENCE
Company Name | Customer Service Representative
City, State | 01.2020 – 12.2020
- Handled 100+ calls daily and covered all areas of responsibilities (5-person customer service team)
- Signed up new customers, retreived customer data, cancelled and promoted service information
- Received 97% customer satisfaction rating, which contributed to a 10% decrease in cancellations
Company Name | Customer Service Specialist
City, State | 01.2019 – 12.2019
- Handled 50+ calls daily and covered various HR and clerical tasks (3-person customer service team)
- Signed up new clients, retreived client data, cancelled and promoted [Company]’s services
- Praised for receiving 98% client satisfaction rating, which improved to a 7% sales increase in 2019
INTERESTS
Traveling
Visit a new country each year
This year (2021): Greece
Yoga
Hatha & Bikram
Attend weekly sessions (twice)
Watching Netflix
Binge-watched Ozark &
Stranger Things
REFERENCES
David Wilson from University
[email protected]
+[000]-000-0000
Ellen Brown from College
[email protected]
+[000]-000-0000
John Smith from Company
[email protected]
+[000]-000-0000
