How To Make a Resume For a Customer Service Job (2021) | Example

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Customer Service Resume Example

NAME SURNAME
City, State | [email protected] | +[000]-000-0000 | linkedin.com/username

EDUCATION

University Name | Bachelor of Business Administration

  • Cumulative GPA: 3.95/4.00
  • President of Student Council

City, State | 01.2020 – Present

High School Name

  • Cumulative GPA: 3.50/4.00

City, State | 01.2015 – 08.2019

Additional Courses

  • Relevant Coursework: business-oriented computer applications & resource management

SKILLS

Competency level

Software Tools:

QuickBooks, Zendesk, Kayako, Parcel Audit, Microsoft Excel

Advanced

Customer Service Principles:

80 WPM typist, attention to detail, analytical & problem solver

Intermediate

Communication:

Written and oral communication: English, German, Spanish

Advanced

WORKING EXPERIENCE

Company Name Customer Service Representative

City, State | 01.2020 – 12.2020

  • Handled 100+ calls daily and covered all areas of responsibilities (5-person customer service team)
  • Signed up new customers, retreived customer data, cancelled and promoted service information
  • Received 97% customer satisfaction rating, which contributed to a 10% decrease in cancellations

Company Name Customer Service Specialist

City, State | 01.2019 – 12.2019

  • Handled 50+ calls daily and covered various HR and clerical tasks (3-person customer service team)
  • Signed up new clients, retreived client data, cancelled and promoted [Company]’s services
  • Praised for receiving 98% client satisfaction rating, which improved to a 7% sales increase in 2019

INTERESTS

Traveling
Visit a new country each year
This year (2021): Greece

Yoga
Hatha & Bikram
Attend weekly sessions (twice)

Watching Netflix
Binge-watched Ozark &
Stranger Things

REFERENCES

David Wilson from University
[email protected]
+[000]-000-0000

Ellen Brown from College
[email protected]
+[000]-000-0000

John Smith from Company
[email protected]
+[000]-000-0000