How To Make a Resume For Customer Success Managers (2021) | Resume Example

Do you need to submit a resume for a customer success manager position? Learn ‘how to make a resume for customer success managers’ and check out the resume example!

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Customer Success Managers Resume Example

NAME SURNAME
City, State | [email protected] | +[000]-000-0000 | linkedin.com/username

SUMMARY

Customer success manager with over six years of working experience in analyzing complaints, developing new procedures and implementing customer retention campaigns. Seeking to leverage my technical presales experience as a CSM at [Company]. As of [Date], I will be available for full-time employment.

SKILLS

Customer Success Management
Resilient (always follow-up)
Assertive / confident / leader type
Seasoned problem-solver

Interpersonal
Relational intelligence
Relationship building / cooperative
Anticipate prospects’ pain points

Communication
Strong written and oral communication skills
(English & Spanish)

Software Tools
Baremetrics, SEMrush, Calendly, Upscope, Slack, Microsoft Office Suite

WORKING EXPERIENCE

Company Name | Customer Success Manager

City, State | 01.2018 – 01.2021

  • Collaborated with three product managers and two software engineers to identify [Software]’s performance/improvement opportunities and integrate new features
  • Delivered actionable cloud and software/service solutions to customer executives & supported the onboarding and following up of clients to renew contracts
  • Exceeded annual targets with a client renewal rate above 81% for over 95 highly strategic accounts, and saved four companies $65,000 in meeting expenses by selling [Company]’s software tools

Company Name | Customer Relationship Manager

City, State | 01.2015 – 01.2018

  • Cooperated with three team leaders and two web developers to identify [App]’s improvement opportunities and integrate new features to improve the usability
  • Delivered actionable cloud and interface solutions to [Startup]’s software engineers & supported the onboarding and following up of customers to renew contracts
  • Exceeded annual targets with a client renewal rate above 92% for over 70 highly strategic accounts, and saved two companies $35,000 in meeting expenses by selling [Startup]’s digital services

EDUCATION

University Name – Bachelor of Business Administration

  • Cumulative GPA: 3.60/4.00
  • Member of the [Entrepreneurship Group]
  • Participated in a [Student Society]

City, State | 00.0000 00.0000

Additional Courses

  • Relevant Coursework: Multinational Management, Quality Management, Business Policy & Strategy

INTERESTS

Reading
The Psychology of Persuasion’ 
(Robert Cialdini)

Traveling
Visit a new country each year
This year (2021): Mozambique

Watching Series
Binge-watched ‘Game of Thrones
& ‘The Sopranos