Do you have an upcoming job interview? Check out my example answer to the interview question: “How would you deal with a difficult or angry customer?” or “How would you handle a customer complaint?” Down below you can find my tips, techniques and example answers!
The reason why employers ask this question is to find out if you remain calm under pressure, if you can diffuse the challenging situation and solve issues to a satisfactory level. When answering this question, it’s important to convey enthusiasm and eagerness to solve issues and handle difficult customers.
√ Do show how you’d handle a customer complaint. For example, describe a real life situation where you demonstrate: open body language, calm and compassionate behavior, address the customer’s concerns, seek common ground, take responsibility and find a suitable solution.
X Don’t complain about a difficult customer. Remember, It’s not about who’s right or wrong or your feelings about the situation. It’s to examine your professional attitude and approach.