Do you have an upcoming job interview? Make sure you know how to answer the “Tell me about a time you went above and beyond what was expected” or “Can you tell me about a time you went above and beyond?” interview question!
Hiring managers may ask you this open-ended behavioural interview question to obtain information on your work ethic, personality and commitment levels. If you leave the impression of a candidate that typically meets or exceeds expectations, then your chances of getting hired certainly increases. On this page, you’ll find an answer example using the CARL-method & do’s and don’ts to help you out.
Context: “When I was a [Job title] at [Company XYZ], I collaborated with a 5-person marketing team to complete and present a report focussed on a few competitors in the [Industry]. I was in charge of analyzing the competitors’ social media presence, strategies and go-to platforms.”
Action: Once I completed my part, I noticed that my colleague was trying to catch up but was struggling due to personal reasons. That’s when I requested a short meeting so we could discuss the progress so far and find solutions to the problem. During that meeting, I offered him help so we could complete the report on time.
Result: The result was, even though I worked overtime hours for a couple of days, that the presentation was well received and my colleague was extremely thankful for my help. Our team lead gave me a shoutout at our next meeting and going forward.
Learning: What I have learned from this experience, is that unforeseen situations happen when working on team projects. Therefore, it’s key to making a habit of checking in with one another to reduce stress, improve efficiency and more importantly, finish the project.”
Interview Question Tips
- Don’t blame or talk negatively about a colleague, employer or customer (e.g. “I was dealing with an annoying customer” or “My ex-colleague never finishes his tasks”)
- Do explain why you chose to go above and beyond
- Do elaborate on how you went above and beyond what’s required
- Do tell the interviewer about the results / outcomes